About

Southwest Virginia Community Health Systems: Opening Doors to Quality Healthcare

Organizational Profile

SVCHS consists of a group of non-profit Community Healthcare Centers, a Migrant Health Network, an Integrative Behavioral Healthcare Program, a Substance Abuse Recovery Program, and the Southwest Virginia Regional Dental Center. SVCHS was established to improve access to healthcare services by providing comprehensive, patient-centered care to the communities we serve.

Mission Statement

SVCHS is a community healthcare partnership serving the people of this region with compassionate, affordable, patient-centered primary and comprehensive care.

Vision Statement

SVCHS, Inc. will provide compassionate, patient-centered, affordable healthcare to all patients, nationally recognized for its excellence in all aspects of care.

Guiding Principals

Honesty.

Demonstrates integrity, instills employee and patient trust, takes responsibility for own actions and mistakes, and keeps commitments.

Professionalism.

Maintains high personal standards, possesses self-discipline, and is competent in job knowledge. Responds cheerfully to instruction, training feedback, and assigned tasks. Respectful to others at all times.

Teamwork.

Participates and works harmoniously with others. Fully supports and implements the consensus. Puts the needs of the company and the patient ahead of individual or department needs.

Communication.

Openly shares ideas and cooperates in a group setting. Practices good listening skills and offers constructive feedback.

Continuous Improvement.

Recognizes that success depends on the ability to meet the changing needs of the patient. Promotes progress and efficiency by looking for a fresh approach and a willingness to change.

Accountability.

Assuming responsibility and being open to review of intended or unintended results of an action or inaction.

SVCHS is a member of the Virginia Community Healthcare Association and is a Joint Commission-accredited institution. SVCHS is governed by a community board, and our clinics are not-for-profit Community Health Centers.

There are almost 3,500 similar centers nationwide, with 65 serving Virginia. SVCHS is a fee-for-service practice just like any other doctor’s office. To assist the center in providing access to medical, behavioral health, and dental care to all residents regardless of income, SVCHS receives an annual grant from the U.S. Public Health Service.

Being a community-based organization, we extend an invitation to you and your family to use our facility. We also welcome any input and comments on how we can better serve you.

The Joint Commission’s Gold Seal of Approval

*The public may contact the Joint Commission’s Office of Quality Monitoring to report any concerns or register complaints about a Joint Commission accredited healthcare organization by either calling 800-994-6610 or emailing complaint@jointcommission.org

If you have questions or concerns about your care at SVCHS you are encouraged to contact the Site Manager at the clinic you visited. However, should you wish to contact SVCHS Management you may do so by calling:

Compliance Hotline: 276-496-4492, extension 1099, or toll free at 888-531-8354 extension 1099.

You may also e-mail us at compliance@svchs.com. Your call or e-mail may be made anonymously or leave your information for a return call.

FTCA Deeming Notice

SVCHS recieves HHS funding and has federal Public Health Service deemed status with respect to certain health and health-related claims, including medical malpractice claims, for itself, and its covered individuals.

This health center is a Health Center Program grantee under 42 U.S.C. 254b, and a deemed Public Health Service employee under 42 U.S.C. 233(g)-(n).