Locations
Saltville
T.K. McKee
319 5th Avenue
Saltville, VA 24370
Phone: (276) 496-4492
Fax: (276) 496-4013
Hours of Operation
Monday 7:15am-5:45pm
Tuesday 7:15am – 6:30 pm
Wednesday 7:15am – 5:45pm
Thursday 7:15am – 5:00pm
Bristol
2195 Euclid Avenue, Suite 11
Bristol, VA 24201
Phone: (276) 669-5179
Fax: (276) 644-3426
Hours of Operation
Monday 7:15am – 5:45pm
Tuesday 7:15am – 6:30pm
Wednesday 7:15am – 5:45pm
Thursday 7:15am – 5:00pm
Tazewell
388 Ben Bolt Ave Suite 4
Tazewell, VA 24651
Phone: (276) 979-9899
Fax: (276) 385-1934
Hours of Operation
Monday 7:30 a.m. – 6:00 p.m.
Tuesday 7:30 a.m. – 7:00 p.m.
Wednesday 7:30 a.m. – 6:00 p.m.
Thursday 7:30 a.m. – 5:00 p.m.
Mission
At New Day Recovery, we help people recover from the illness of substance use disorder by providing effective and Evidence Based Primary Medical and Behavioral Integrated Healthcare that is compassionate, comprehensive, affordable, and patient-centered.
Core Values
- Professionalism
- Integrity
- Dedication to quality service
- Authenticity
New Day Recovery embraces the belief that the patient is central to the treatment process and should be actively involved in the development and delivery of treatment care plans. Our philosophy is to provide services that include a holistic approach while encompassing the physical, mental, and emotional aspects of the life experience as it relates to addiction. We believe that recovery is an ongoing process and a lifelong journey. We believe that recovery is possible. We are dedicated to the principles of honesty, humanity, and hope.
New Day Philosophy
New Day Recovery embraces the belief that you are central to the treatment process and should be actively involved in the development and delivery of treatment. Our philosophy is to provide a holistic approach that treats your physical and behavioral health needs as well as assistance to improve living and socal elements of a healthy recovery.
- We believe that recovery is possible.
- We believe that recovery is an on-going process and lifelong journey.
- We expect progress and effort, not perfection.
- We believe that recovery is not easy, but your life is worth it.
Admission Requirements
- Must be at least 18 years or older
- Meet the substance use disorder criteria listed in the DSM-V
- Be assessed medically and behaviorally to ensure you must meet criteria for office based addiction treatment
- Be medically appropriate for treatment
- Cost: As a Federally Qualified Health Center, we accept most major insurance plans and offer an income-based fee scale for those who quailfy.
Participation in treatment with New Day Recovery is voluntary. This means that either you or New Day Recovery may stop treatment at any time. If our services are not helping your recovery, we will refer you to a more appropriate level of care. If you are unable or unwilling to follow recommended treatment, we will provide you with information on other available treatment providers.
Treatment Services
At New Day Recovery, it is our goal to provide high-quality treatment services to help with problems of substance abuse. Our staff is committed to caring for and providing dignity and self-respect in and for all patients. We provide you with the opportunity to obtain treatment and embrace recovery with the lesser amount of disruption in your life. Your treatment is personalized from intake to discharge to ensure that you receive necessary medical and counseling attention. As a result, you can continue to receive support from the community and your family. Our staff consists of professionals who are qualified and trained in the treatment of addiction. Family participation is highly encouraged because addiction impacts each member.
Types of Treatment
- Group, individual, and family therapy.
- Medication assisted treatment for SUD treatment (opioids and alcohol)
- Access to PCP services
- Access to dental services at Southwest Virginia Regional Dental Center (income based fee scales)
- Access to optometry
- Harm Reduction Services for Saltville NDR patients
- Access to Hep C treatment
- Animal assisted treatment
Description
- Group Therapy: a one-hour session to learn and develop new coping skills.
- Individual Therapy: a session to address co-occurring disorders, develop a treatment plan, and work on honing the learned coping skills.
- MAT (Medication Assisted Treatment): consists of seeing a physician for medical examination to establish baseline and physical compatibility for substance abuse treatment.
- Care Management: provides access to community resources and supportive recovery services including assistance with housing, education, and assistance with scheduling Medicaid transportation, applications for social needs, and coordinating services between providers.
Individualized Treatment Planning
You and the treatment team will develop a treatment plan that supports your recovery. We follow a stages approach to increase or decrease services that meet your individualized treatment needs.
Telehealth
Therapy and some MAT services can be conducted via telehealth. This includes both phone only and audio-visual through computer and phone connections. (Availbility depends on insurance coverage and approriateness for telehealth services.)
Drug Screens
Drug screens are required and will be used to help guide your treatment and not be used for punishment or dismissal from the program. They may be used to determine need for higher level of care. You will provide urine samples for drug screens regularly as part of your treatment plan. Drug screens include a point of care screen the day of testing and one that is sent off for lab confirmation.
Contingency Management
Evidence based treatment for substance use disorders, especially for stimulant use disorder. Based on a simple behavioral principle – if a behavior is reinforced or rewarded, it is more likely to occur in the future. Reinforcements are used for desired behaviors such as drug screens results, attendance and meeting treatment plan goals.
Recovery Services
Community of Hope
A New Day Recovery program that is designed to stabilize patients by addressing immediate needs and long-term social determinants of health such as:
- Hygiene and Dignity – Showers and washers/dryers are provided to address basic hygiene.
- Essential Supplies/Nutrition – Economic stability and food insecurity are addressed by offering a Clothing Closet and assistance with local food banks and resources.
- Outreach – Meeting people where they are
- Transporation – Provide access to resources needed for stability
- Employment & Education Support – Improves economic stability, literacy, and skill building.
Recovery Specialist
Non-Clinical Support Servicesa provided by individuals with personally-lived experiences in addication. Recovery specialists use their firsthand knowledge and training to mentor, advocate, and support patients in their journey to wellness.
Healthcare Navigator
Serves as the primary point for established community partners assisting peer recovery center patients with resource navigation. This role develops and maintains seamless, bi-directional referral pathways with external stakeholders. Additionally, they assist in operating the Community of Hope and deliver both group and individual education on navigating healthcare resources.
Treatment Groups Offered
Who Will Benefit
- Individuals who are referred to SUD (substance use disorder) Group/Education
- Individuals who are struggling with Recovery and may be on a probation
- Individuals who need to complete a SUD program that utilizes Evidence Based Treatment
- Assessments are completed on all patients to determine specific needs and requirements
Recovery Group
Recovery Groups are offered at variable times to accommodate different schedules for (1) hour sessions to learn and develop new coping skills in recovery. An Evidence Based curriculum is used at New Day Recovery.
New Day Essentials Group
New Day Essentials is a unique service designed for individuals who are required by an entity to obtain Substance Use Disorder Education and Counseling. This is an intensive based 24 session program with an outpatient structure meeting (2) times per week x 12 weeks utilizing Evidence Based Curriculum. New Day Essentials is also designed for individuals who need recovery and behavioral health services. A treatment team approach is provided to include a behavioral health provider, care manager, medical provider, and nursing staff to ensure all needs are met.
Stimulant Group
Specialized group to support individuals with Stimulant Use Disorder who use such drugs as Methamphetamine or Cocaine. This group also provides a safe space for sharing experiences and daily challenges while encouraging accountability and commitment to recovery. This group also offers emotional support in hope of reducing feelings of isolation and exchange of coping strategies and resources. This group is intended to enhance motivation and the understanding of and education about stimulant use and its effects.
24:7 Dad Group
12 (Twelve) Session program designed for fathers and fatherhood education. This curriculum is an Evidence Based program to equip fathers with the knowledge, skills, and attitudes necessary for effective parenting and father involvement. This group is for dads of every race, religion, and background, new dad, seasoned dad, non-custodial, or a father figure.
Staff
Behavioral Health and New Day Recovery Director: Marcy Rosenbaum, LCSW, CSAC
New Day Recovery Behavioral Health Manager: Melissa Doane-Williams, LCSW, CSAC
NDR – Saltville
Medical Provider:
Nurse: Amanda French, LPN
NDR Behavioral Health Manager: Melissa Doane-Williams, LCSW, CSAC
NDR Behavioral Health Supervisor: Morgan Trogdon, LCSW, CSAC
Certified Substance Abuse Counselor: Mellonie Anderson, MS, CSAC
Community of Hope Coordinator: Megan Doane, CSAC, QMHP-A
Behavioral Health Care Managers: Elisha Sykes and Miranda McGlocklin, BSW
Healthcare Navigator:
Peer Recovery Specialist: Wendy Glass, CPRS
Program Coordinator: Jordan Harris
NDR-Bristol
Medical Provider: Melissa Franklin, FNP
Nurse: Brian Wells, LPN
NDR Behavioral Health Supervisor: Jessica Barnette, LCSW, CSAC
Behavioral Health Care Manager: Rachel Owens, BSN, CSAC
Community of Hope Coordinator: Megan Doane, CSAC, QMHP-A
Healthcare Navigator:
Peer Recovery Specialist: Kathy Hyder, CPRS
Program Coordinator:
NDR – Tazewell
Medical Provider: Bambi Evans, MSA, APRN, FNP/BC
Nurse: Cynthia Taylor, MA
NDR Behavioral Health Supervisor: Richard Bare, LCSW, LCAS
Substance Abuse Counselor: Baylee Rose, BS, CSAC Supervisee
Behavioral Health Care Managers: Heather Davis
Community of Hope Coordinator: Megan Doane, CSAC, QMHP-A
Healthcare Navigator: Felicia Dewitt
Peer Recovery Specialist: Christine Myers, CSAC-A, CPRS
Program Coordinator: Jessica Asbury

