Employment Opportunities

Open Positions

Front Office Receptionist (Tazewell)

Job Summary
Southwest Virginia Community Health Systems is an organization made up of Federally Qualified Health Centers that serves the area of rural Southwest Virginia. We have been serving patients for over 40+ years and are currently seeking a Front Office Receptionist to join our team!

Southwest Virginia Community Health Systems (SVCHS) consists of a group of non-profit Community Healthcare Centers, a Migrant Health Network, an Integrative Behavioral Healthcare Program, a Substance Abuse Recovery Program, and the Southwest Virginia Regional Dental Center. SVCHS was established to improve access to healthcare services by providing comprehensive, patient-centered care to the communities we serve.

Mission Statement

SVCHS is a community healthcare partnership serving the people of this region with compassionate, affordable, patient-centered primary and comprehensive care.

Vision Statement

SVCHS, Inc. will provide compassionate, patient-centered, affordable healthcare to all patients, nationally recognized for its excellence in all aspects of care.

Specific Duties and Responsibilities:

• Greets patients and answers telephone in a courteous and professional manner, addresses questions.
• Ensures patient confidentially, and provides patients with needed information.
• Schedules/reschedules appointments for both clinical and dental patients and maintains smooth patient flow throughout clinic.
• Gathers primary, secondary, and third party payment information.
• Ensures that each patient is advised of the Sliding Fee Scale and makes adjustments accordingly.
• Collects and receives patient co-pays as applicable. Advises patients of any outstanding balances and directs to billing office as needed.
• Collects and maintains accurate patient registration and demographic data at each visit.
• Redirects calls to clinical or dental staff as is appropriate.
• Scanning information into the appropriate patient’s documents in the electronic health record.
• Handles telephone refill requests.
• Prepares and mails welcome packets for new patients or no-show letters as directed in Policy 1301.
• Sorts and distributes incoming mail or faxes to appropriate staff. Assists in faxing outgoing documents as needed.
• Reconciles daily report detail and prepares deposits. In the absence of site manager, takes deposits to bank and mail to post office.
• Provides receipt, visit summary, and next appointment to all patients at the end of the visit, and if applicable, work/school excuses as directed by provider.
• Assist patients with medical records releases or other forms as needed.
• Performs other necessary duties required by the site manager, senior management, or CEO/Executive Director to meet the goal of providing primary health care.

Qualifications

• High school diploma or equivalent. Associates degree in health care management, business management, or related field preferred.
• Experience in a medical office.
• Proficient with Microsoft Office products including Word, Excel, and Outlook.
• Ability to maintain confidentiality.
• Ability to multi-task and deal with stressful situations.
• Ability to communicate in person, electronically, or on the phone with staff, patients, and general public.

New Day Recovery Program Coordinator (Tazewell)

Job Overview:

Come work full time for a Substance Use Disorder recovery program that provides comprehensive care with therapy, case management, and MOUD/MAUD services. Work 10 hours Monday-Thursday and enjoy 3 day weekends. The position provides clerical support, site management, patient reception, scheduling and behavioral health support for patients & families impacted by substance use disorder.

Southwest Virginia Community Health Systems (SVCHS) consists of a group of non-profit Community Healthcare Centers, a Migrant Health Network, an Integrative Behavioral Healthcare Program, a Substance Abuse Recovery Program, and the Southwest Virginia Regional Dental Center. SVCHS was established to improve access to healthcare services by providing comprehensive, patient-centered care to the communities we serve.

Mission Statement

SVCHS is a community healthcare partnership serving the people of this region with compassionate, affordable, patient-centered primary and comprehensive care.

Vision Statement

SVCHS, Inc. will provide compassionate, patient-centered, affordable healthcare to all patients, nationally recognized for its excellence in all aspects of care.

Duties:

-Provide clerical support for the treatment team–including patient scheduling, reception, and management of the site.
– Collaborate with other healthcare professionals to ensure comprehensive care, including coordination with medical providers to access medical records.
– Develop and maintain accurate and detailed records of client treatment, including progress notes and medical records.
– Participate in case conferences and team meetings to discuss client progress and develop strategies for ongoing support.

Skills:

– Experience in data collection and analysis, including the use of electronic health records.
– Experience in medical records and diagnostic evaluations.
– Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
– Ability to inhale and tolerate the odors and environments of working with clients with Substance Use Disorder

Salary negotiable based on experience. Competitive benefits package.

Southwest Virginia Community Health Systems (SVCHS) consists of a group of non-profit Community Healthcare Centers, a Migrant Health Network, an Integrative Behavioral Healthcare Program, a Substance Abuse Recovery Program, and the Southwest Virginia Regional Dental Center. SVCHS was established to improve access to healthcare services by providing comprehensive, patient-centered care to the communities we serve.

Dental Assistant (Tazewell)

We are seeking a dedicated Dental Assistant to join our team. The ideal candidate will assist the dentist during a variety of treatment procedures and help provide quality dental care to our patients.

## Responsibilities
– Prepare treatment rooms for dental procedures
– Assist the dentist during examinations and treatment procedures
– Take and record medical and dental histories and vital signs of patients
– Provide post-operative instructions prescribed by the dentist
– Sterilize and maintain dental instruments
– Educate patients on appropriate oral hygiene strategies

## Qualifications
– Proficiency in aseptic technique and infection control
– Experience in dental assisting, including four-handed dentistry
– Knowledge of medical terminology and documentation
– Ability to take accurate vital signs
– Familiarity with dental terminology and pediatric dentistry is a plus
– Competency in using Epic or similar electronic health record systems
– Understanding of medical imaging procedures

Join our team and contribute to creating healthy smiles for our patients!

Job Type: Full-time

RN/LPN Care Coordinator

Job Overview
We are seeking a dedicated Registered Nurse or Licensed Practical Nurse to join our healthcare team. Want to do meaningful work yet have a life too? No 12 hour shifts, no weekends. Make an impact on our community with your kindness & joy for helping others and reap the rewards! We would be honored to have an RN or LPN join our team! The ideal candidate will have experience primary care settings and working on multidisciplinary healthcare team, with the ability to provide exceptional patient care.

Duties
-The candidate will work alongside the providers and office staff in a Patient-Centered Medical Home (PCMH) environment, potentially serving multiple locations.

-The candidate will provide care coordination services for patients and assist the practice to implement systems changes to improve quality and access to care, and reduce hospital admissions, ER visits, and overall healthcare costs.

-The candidate will actively participate in multidisciplinary patient-centered team meetings and develop and strengthen community partnerships.

-The candidate will assist providers and other care team members in implementing processes for best practices for preventive services, chronic care and disease management.

-The candidate will utilize EMR /registries reporting to identify high-risk patients, proactively engage patients, ensure they maintain a connection to the medical home, conduct pre-visit planning with providers such as printing daily huddles sheets and risk assessments and prioritize patient follow-up.

-Work collaboratively with providers and the care team to ensure development of the plan of care in partnership with the patient and family, including all appropriate preventive and disease-specific screenings, interventions, treatment goals including self-management goals
– Collaborate with multidisciplinary teams to ensure comprehensive patient care
– Utilize electronic health record systems such as eClinical Works for accurate documentation

Qualifications
– Must hold a valid RN or LPN license in the state of Virginia

-Certified Case Management (CCM) certification. (Preferred)
– Minimum of 5 years experience in a health care setting.
– Ability to travel for assignments if required
– Strong communication and interpersonal skills
– Knowledge of conducting physical examinations and interpreting medical information

-Discharge planning or related experience.

Migrant Health Outreach Worker

Job Summary
Southwest Virginia Community Health Systems is an organization made up of Federally Qualified Health Centers that serves the area of rural Southwest Virginia. We have been serving patients for over 40+ years and are currently seeking a Migrant Health Network Outreach Worker to join our team working in Washington/Smyth Counties, VA.

Southwest Virginia Community Health Systems (SVCHS) consists of a group of non-profit Community Healthcare Centers, a Migrant Health Network, an Integrative Behavioral Healthcare Program, a Substance Abuse Recovery Program, and the Southwest Virginia Regional Dental Center. SVCHS was established to improve access to healthcare services by providing comprehensive, patient-centered care to the communities we serve.

Mission Statement

SVCHS is a community healthcare partnership serving the people of this region with compassionate, affordable, patient-centered primary and comprehensive care.

Vision Statement

SVCHS, Inc. will provide compassionate, patient-centered, affordable healthcare to all patients, nationally recognized for its excellence in all aspects of care.

Duties
-Serve as intermediary between the community health centers and farm workers. Work independently to located farm workers and provide case management, health education, transportation, and translation services. Maintain positive relationships with growers, farm workers, and clinic staff. Must document all activities as performed.

Outreach

– Locate farm workers throughout the jurisdiction to which assigned and complete health assessments at each location.

– Inform farm workers of clinic services and other community services.

– Compile jurisdiction information (grower list, community agency contacts, etc.) in Continuity File to assist future staff.

• Case Management

– Interview farm workers to determine needed services.

– Provide case management by assisting farm worker to obtain needed services in community through referrals, phone calls, and interpretation, translation, and advocacy activities.

– Seek methods of transportation and translation to assist farm worker to obtain needed assistance. These services may be provided by outreach worker if other resources are not available.

• Health Education

– Provide health education at farm worker location or in clinic setting.

– Teach or organize pre-natal sessions as needed.

Qualifications
– Must have Qualified Medical Interpreter or Bridging the Gap certificate or equivalent.

• Three (3) years of experience working with social services programs.
• Extensive knowledge of program development and implantation.
• Thorough knowledge of state and local social service resources.
• Thorough knowledge of Medicaid reimbursement procedures and awareness of other third-party reimbursements.
• Thorough knowledge of medical record requirements, social service standards and staff training resources.
• Ability to establish rapport and relate to clients, families, community agencies and groups, and variety of service disciplines.
• A working knowledge or understanding of substance abuse issues.
• Must be qualified in Basic Life Support techniques and CPR.
• Must have a valid driver’s license.
• Must be a U.S. citizen
• Must be bilingual (Spanish/English)
• Must have good driving record.

Nurse Practitioner – New Day Recovery/Tazewell, VA

Job Overview:

The nurse practitioner works as part of the clinic provider team performing a variety of direct patient services including assessment, diagnosis, implementation of treatment, evaluation, and monitoring the general patient management plan for clinic patients. The nurse practitioner performs these functions under the general supervision of a licensed physician in a primary health care setting. This role provides services to the New Day Recovery program, which is an office-based addition treatment site. This includes MOUD/MAUD and PCP treatment as part of an integrated treatment team.

Qualifications:

• Graduation from an accredited school of nursing, a nurse practitioner program recognized by the Board of Nursing or from a program otherwise designated for Family Nurse Practitioners which has been approved by the state Board of Nursing.
• The ability to relate with effectiveness to the patients and other health care providers of SVCHS.
• Must be qualified in ACLS.
• Sufficient experience to carry out the duties of this position.

New Day Recovery (NDR) Behavioral Health Care Manager (BHCM)

The New Day Recovery (NDR) Behavioral Health Care Manager (BHCM) will coordinate the care of patients in New Day Recovery (NDR) programming including interdisciplinary treatment planning and refer. The BHCM is a member of an interdisciplinary treatment team providing substance use disorder (SUD) recovery services including preferred Office Based Addiction Treatment (OBAT). The BHCM will assist the patient and treatment team members by coordinating the patients’ behavioral health care needs and treatment planning. The BHCM will screen patients for social determinants of health and other biopsychosocial issues that create barriers for recovery. They will refer patient to appropriate SVCHS or community resources that will support the patients’ recovery. The lead BHCM will also facilitate patient engagement and follow-up in care, track patients’ progress, and provide brief interventions.

Duties:

• Primary NDR team member responsible for ensuring integrated treatment planning and patient access to necessary services.
• Coordinate and track behavioral health services between the patient, the primary care provider, the MAT provider, SVCHS BH Services, and community based behavioral health and social determinants of health services as clinically indicated.
• Manage BH Supervisor’s schedule to coordinate access to services.
• Provide brief interventions including patient and family education and using evidence based practices such as motivational interviewing techniques to engage patients in healthy behavioral choices.
• Provide patient orientation and discharge planning to appropriate levels of care.
• Provide ongoing assessment of patients’ social determinants of health and other recovery needs, and link to community resources.
• Document all activities conducted for patients in the electronic health record.
• Follow all state and federal confidentiality laws
• Performs miscellaneous job-related duties as assigned.
• Locations: Provides patient care at all SVCHS locations to include Saltville Medical Center, Meadowview Health Clinic, Twin City Medical Center, Tazewell Community Health, New Day Recovery/SVCHS, and Southwest Virginia Regional Dental Center. Patient care may also be provided offsite at Valley Health Care in addition to home visits for non-ambulatory patients.

Salary negotiable based on experience. Competitive benefits package.

Pay: $38,000 – $43,570 per year

Peer Recovery Specialist (Tazewell, Saltville, Bristol)

The Peer Recovery Specialist’s role is to support others in recovery from a substance use disorder. The Peer Specialist will serve as a role model, mentor, advocate, and motivator to recovering individuals in order to help prevent relapse and promote long-term recovery. The Peer Specialist must demonstrate an ability to share personal recovery experiences, to instill hope, and to develop authentic peer-to-peer relationships. The Peer Recovery Specialist will serve as a member of the interdisciplinary New Day Recovery team and provide support to the peer recovery center. The CEO/Executive Director and the Governing Board reserve the right to adjust schedules and transfer any staff member within the organization, at any time for the benefit of our patients and the overall operations of Southwest Virginia Community Health Systems, Inc.

Qualifications:

• High School Diploma or GED
• 2 years of Healthy Recovery
• Valid driver’s license
• Acquired or in process of acquiring Certified Peer Specialist qualifications
• Ability to collaborate effectively in a team setting
• Working knowledge of SUD and MH treatment.
• Demonstrate a commitment to recovery and the recovery community
• Computer experience and comfort with data entry and analysis
• Basic knowledge of mental health and substance abuse disorders
• Knowledge of community resources and referral processes.
• Ability to use independent judgment and manage confidential information.

Community of Hope Coordinator

The Community of Hope Coordinator is responsible for supervision, development, and oversite of the Community of Hope which includes a peer recovery center, peer recovery specialist services, and healthcare navigation. The Community of Hope is part of New Day Recovery (NDR) SUD services. The specific duties of the Community of Hope Coordinator are defined in the following detailed position description.

General Description of Duties and Responsibilities: The Community of Hope Coordinator is responsible for the operation of the peer recovery center and supervision of peer recovery specialists and healthcare navigators. The Community of Hope Coordinator will maintain current and develop new relationships with community partners seeking SUD services for their clients. The position will also be responsible for integrating Community of Hope services into NDR and the overall health services of SVCHS. The CEO/Executive Director and the Governing Board reserve the right to adjust schedules and transfer any staff member within the organization, at any time for the benefit of our patients and the overall operations of Southwest Virginia Community Health Systems, Inc.

Specific Duties and Responsibilities:

• Hold quarterly meetings with community network members who have committed to support NDR referrals and services for patients with SUD including OUD and MAT services.
• Provides oversite and ensures effective operation of the peer recovery center.
• Maintain current and develop new relationships with community partners seeking SUD and medically related services for their clients.
• Supervises Peer Recovery Specialists and Healthcare Navigators.
• Maintains and collects data on referrals, peer recovery services, and healthcare navigation in collaboration with IT Director.
• Integrates Community of Hope services with other NDR services and within the SVCHS healthcare system.
• Educates community members and community partners on the services of the Community of Hope.
• Identifies service gaps for patients with SUD and works collaboratively with NDR BH manager or community partners to develop access to the identified services.
• Document all activities conducted for patients in the electronic health record.
• Follows confidentiality laws and policies.
• Performs miscellaneous job-related duties as assigned.
• Locations: Provides patient care at all SVCHS locations to include Saltville Community Health Center, Meadowview Community Health Center, Bristol Community Health Center, Tazewell Community Health Center, New Day Recovery/SVCHS, and Southwest Virginia Regional Dental Center. Patient care may also be provided offsite at skilled nursing facilities in addition to home visits for non-ambulatory patients.

Qualifications:

• Qualified to supervise peer recovery specialists, Certified Substance Abuse Counselor (CSAC) preferred.
• Supervisory and/or program management experience or skill set

• Bachelor degree in any human services or medical related field preferred.
• High School Diploma or equivalent required.
• Valid driver’s license.
• Experience with data management.
• Experience working with people who have substance use disorders.
• Experience managing or coordinating delivery of physical or behavioral health services.
• Excellent collaboration and oral and written communication skills
• Ability to work effectively with patients and co-workers in a team environment.
• Ability to use independent judgment and manage confidential information.

Salary: The pay range will be $35k-50k. 

Maintenance Bldg. & Grounds Worker 

HVAC Certification and experience preferred.  Carpentry, mechanical, mowing experience preferred.  Flexibility and ability to work as a member of a team are a must.  Competitive pay & good benefits. Company vehicle & free weekends! Come see what makes us a great place to work! 

Dental Assistant- Tazewell Office

Requires the ability to perform fourhanded dental assistance and be comfortable working with children as well as adults.  Generous benefits to include PTO, paid holidays, health, dental, life insurance and employer-funded retirement.

Migrant Health Worker- Washington/Smyth Counties

Full-time position assisting the migrant population of our communities by providing English/Spanish interpretation of medical, dental & other services provided by SVCHS; provides transportation, outreach and some case management; position comes with a company vehicle and excellent benefits; must be able to effectively communicate in English/Spanish; clean driving record preferred. 

Care Coordinator- Bristol

Looking for a licensed nurse to coordinate care and coach high risk, chronically ill, & co-morbid patients; works with other staff to ensure development of the plan of care to include screenings, interventions, treatment goals & schedules; requires a minimum of an LPN license.  Great pay and benefits!

Clinical Pharmacist – Meadowview

Southwest Virginia Community Health Systems (SVCHS) is seeking a full-time Clinical Pharmacist to join our healthcare team.  The Clinical Pharmacist will provide ambulatory clinical pharmacy services at multiple sites within the organization.

The Clinical Pharmacist will:

• Identify and resolve medication-related problems
• Work collaboratively with medical staff to manage and improve health outcomes of patients with chronic diseases
• Interview patients to obtain information regarding medication use, medication allergies/sensitivities and document the information in the patient’s medical record
• Develop, assess, evaluate, and plan drug therapy regimens
• Recommend medications, including initiation, continuation, discontinuation, and alternate therapies
• Assist SVCHS staff to ensure patients are able to obtain medications in the most cost effective manner possible to improve medication adherence
• Provide patient education regarding medications, medication devices, and chronic disease states
• Serve as a drug information resource for medical staff
• Assist in completion and submission of medication Prior Authorizations
• Participate in the creation and/or review of protocols involving medication use
• Perform medication utilization evaluations for high risk medications
• Provide pharmacist staffing coverage for the entity-owned retail pharmacy
• Maintain knowledge of the 340B Drug Pricing Program

The qualified applicant will have a Doctor of Pharmacy degree from an accredited school of pharmacy. Completion of one year of residency and/or board certification in Ambulatory Care (BCACP) or Pharmacotherapy (BCPS) is strongly preferred. CDCES or similar credential would be a bonus! A valid pharmacist license in the state of Virginia, or ability to obtain within 60 days, is required.

SVCHS consists of a group of non-profit Community Health Centers, Migrant Health Network, Integrative Behavioral Healthcare Program, Substance Abuse Recovery Program and Southwest Virginia Regional Dental Center.  SVCHS was established to improve access to healthcare services by providing comprehensive, patient centered care to the communities we serve. SVCHS has Community Health Center locations in Bristol, Meadowview, Saltville, and Tazewell, Virginia.

MAs & LPNs- Bristol

Want to do meaningful work yet have a life too? No weekend shifts. Make an impact on our community with your kindness & joy for helping others and reap the rewards!  We would be honored to have an MA or LPN join our team.

Physician- Tazewell

Want to do meaningful work that has a real impact on the community?  Please come join the staff at SVCHS in beautiful Southwest Virginia.  Our mission is to open doors to quality healthcare which not only benefits our community but also delivers a good benefits package to you!  This is an exciting opportunity for a Board Certified or Board Eligible physician licensed in VA or with the ability to become licensed in VA.  Sign-on bonus, quarterly bonuses, work-life balance, excellent salary and competitive benefits.  We would be honored to have you join our team!